Privacy Policy

Last updated: Saturday 6th 2026

Intel Peptides operates this website and online store, including the information, products, features, tools, forms and services made available through it.

This Privacy Policy explains how Intel Peptides collects, uses, stores and shares personal information when you visit our website, place an order, create an account, contact us, subscribe to updates, or otherwise interact with us.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how we handle personal information as described in this policy.

For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Intel Peptides is the data controller of the personal information we collect and process.

1. Who we are

Intel Peptides is a UK-based supplier of research compounds.

Website: https://intelpeptides.com
Email: intel@peptides.com

Our products are supplied for laboratory research purposes only. They are not intended for human or veterinary use, therapeutic use, diagnostic use, or consumption.

2. Personal information we collect

When we refer to personal information, we mean information that identifies you or could reasonably be linked to you.

Depending on how you use our website and services, we may collect the following categories of personal information:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed, added to basket or purchased, order values, order history, delivery details, returns, refunds and customer support records.
• Account information, including your username, password, account settings, saved details and account preferences where you create an account.
• Payment information, including payment method, payment status and transaction confirmation. Payment card details are normally processed by our payment provider and are not intentionally stored by Intel Peptides.
• Communication information, including messages you send through our contact forms, email enquiries, customer support requests and responses from us.
• Marketing information, including whether you have opted in to receive promotional emails, product updates, offers or other marketing communications.
• Technical and device information, including IP address, browser type, device type, operating system, pages visited, referral source, approximate location data, cookies, analytics identifiers and similar website usage information.
• Compliance and fraud prevention information, including information used to help protect our website, detect misuse, prevent fraud, manage disputes and comply with legal obligations.

3. How we collect personal information

We may collect personal information in the following ways:

• Directly from you, when you place an order, create an account, complete a form, contact us, subscribe to updates, or otherwise provide information to us.
• Automatically through our website, including through cookies, analytics tools, server logs and similar technologies.
• From service providers, such as payment processors, website hosting providers, fulfilment providers, delivery partners, analytics providers and customer support tools.
• From third parties, where permitted by law, such as fraud prevention services, advertising platforms, analytics services or business partners.

4. How we use your personal information

We use personal information to operate our website, process orders, take payment, arrange delivery, provide order updates, manage accounts, process refunds or returns, provide customer support and respond to enquiries.

We may also use personal information to maintain and improve our website, analyse website traffic, understand how customers use our website, fix technical issues, improve security, send marketing communications where permitted, prevent fraud, comply with legal obligations and manage our business.

5. Lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on contract, legal obligation, legitimate interests or consent.

Where we rely on consent, you can withdraw your consent at any time.

6. Marketing communications

We may send you marketing emails if you have subscribed, opted in, made a purchase from us, or where we are otherwise legally permitted to contact you.

You can stop receiving marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

If you opt out of marketing, we may still send you service messages, such as order confirmations, delivery updates, account messages, support replies or legal notices.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, support basket and checkout features, improve performance, analyse website traffic and support marketing or advertising activities.

For more information, please see our Cookies Policy: [Insert Cookies Policy URL].

8. How we share personal information

We may share personal information with trusted third parties where necessary for the purposes described in this Privacy Policy.

• Website hosting and infrastructure providers.
• E-commerce, checkout and website platform providers.
• Payment processors and fraud prevention providers.
• Delivery, postal, courier and fulfilment partners.
• Email, marketing and newsletter providers.
• Analytics, performance and advertising providers.
• Customer support and communication tools.
• IT, security and cloud storage providers.
• Professional advisers, including accountants, legal advisers, insurers and auditors.
• Regulators, law enforcement, courts, government authorities or other parties where required by law.

9. Payment processing

Payments made through our website may be processed by third-party payment providers. These providers may collect and process payment information directly in accordance with their own privacy notices and security standards.

Intel Peptides does not intentionally store full payment card details on its own systems.

10. Delivery and fulfilment

Where you place an order, we may share necessary delivery information with courier, postal, fulfilment or logistics partners so that your order can be processed and delivered.

11. Third-party websites and links

Our website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices, security, content or terms of those third-party websites.

12. International transfers

Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place.

13. How long we keep personal information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order, payment and transaction records may be kept for up to six years where required for tax, accounting, legal and business record purposes.

Marketing information may be kept until you unsubscribe or ask us to remove your details, although we may keep limited suppression records to make sure we do not contact you again.

14. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your personal information using appropriate safeguards.

15. Your rights

Depending on the circumstances, you may have the following rights under UK data protection law:

• The right to access the personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete personal information.
• The right to ask us to delete personal information in certain circumstances.
• The right to ask us to restrict how we use your personal information.
• The right to object to certain uses of your personal information.
• The right to data portability in certain circumstances.
• The right to withdraw consent where we rely on consent.
• The right to complain to the Information Commissioner’s Office.

These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before responding to a request.

16. Your right to object

You have the right to object to processing based on legitimate interests in certain circumstances. You also have the right to object to direct marketing at any time.

17. Children and age restrictions

Our website and products are not intended for children. You must be at least 18 years old to use this website or place an order. We do not knowingly collect personal information from children.

18. Research-use-only products

Intel Peptides supplies products for laboratory research purposes only. Nothing on our website should be taken as medical, therapeutic, veterinary, diagnostic or consumer-use advice.

19. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we update this Privacy Policy, we will change the Last updated date at the top of this page.

21. Contact us

If you have questions about this Privacy Policy, how we handle personal information, or your data protection rights, please contact us at:

Intel Peptides
Email: intel@peptides.com