Returns Policy

Last updated: Saturday 6th 2026

Thank you for shopping with Intel Peptides. By purchasing from Intel Peptides, you confirm that you understand and accept the terms set out below.

1. Research use only

All products sold by Intel Peptides are supplied strictly for laboratory research purposes only.

Our products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, food use, cosmetic use, or any form of personal use.

By placing an order, you confirm that you understand the intended research-use-only nature of the products and that you are responsible for ensuring they are handled, stored and used appropriately.

2. Returns and exchanges

Due to the specialist nature of our products, we do not accept returns or exchanges where an item has been correctly supplied.

This includes situations where:

• You no longer require the product.
• You ordered the wrong item.
• You entered incorrect order details.
• You changed your mind after placing the order.
• The product has been opened, handled, stored incorrectly, used, damaged after delivery, or otherwise removed from its original condition.

For safety, quality control and chain-of-custody reasons, research-use products cannot be returned to stock once supplied.

3. Cancellations

Orders are processed as quickly as possible. If you wish to cancel an order, please contact us immediately.

We cannot guarantee that a cancellation request can be accepted once an order has been processed, packed, dispatched, or otherwise prepared for fulfilment.

If an order has already been dispatched, it cannot usually be cancelled.

4. Order accuracy

Please ensure that all order details are correct before completing your purchase.

This includes the product selected, quantity, billing details, delivery address, email address and contact information.

Intel Peptides is not responsible for delays, failed deliveries or incorrect shipments caused by inaccurate or incomplete information provided at checkout.

5. Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incomplete or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A clear description of the issue.
• Photographs of the packaging and product where relevant.
• Any supporting delivery information.

We will review the issue and may offer a replacement, correction, refund, partial refund, store credit, or another suitable resolution depending on the circumstances.

Replacement or refund eligibility will be assessed case by case.

6. Delivery issues

If your parcel is delayed, missing or marked as delivered but not received, please contact us as soon as possible so we can review the issue with the courier or delivery provider.

Intel Peptides is not responsible for failed delivery where incorrect details were provided at checkout, where delivery was refused, where a parcel was not collected, or where the courier was unable to complete delivery due to circumstances outside our control.

7. Product storage and handling

Customers are responsible for storing and handling products correctly once delivered.

Intel Peptides cannot accept responsibility for product degradation, contamination, damage or unsuitability caused by incorrect storage, handling, opening, use, reconstitution, transfer, exposure to unsuitable conditions, or failure to follow any storage guidance provided.

8. Customer responsibility

By placing an order with Intel Peptides, you acknowledge and agree that:

• You understand the products are supplied for laboratory research purposes only.
• You are responsible for ensuring the products are suitable for your intended lawful research purpose.
• You have checked your order details before purchase.
• You understand that correctly supplied research-use products are not eligible for return or exchange.

9. Statutory rights

Nothing in this Returns Policy is intended to exclude or limit any legal rights you may have where goods are faulty, damaged, incorrect, or not as described.

10. Contact us

If you need to contact us about a damaged, faulty, incorrect or missing item, please email us at:

Email: intel@peptides.com

Please include your order number and as much detail as possible so we can review the issue quickly.